Ready to ship in 1-2 weeks from United States (US)
Shipping Policy
SHIPPING POLICY
Processing Time
Orders are processed within 1-2 business days
Orders placed after 2:00 PM PST will be processed the next business day
We don't process orders on weekends or holidays
Shipping Rates & Methods
We offer Standard shipping to all 50 U.S. states with rates based on your order weight and destination zone:
Zone 1 - California & Southwest (CA, NV, AZ, WA)
1-2.99 lbs: $12.00
3+ lbs: $18.00
Zone 2 - Mountain & West (CO, ID, MT, NM, NC, OR, SC, UT, WY)
1-2.99 lbs: $15.00
3+ lbs: $22.00
Zone 3 - Midwest & South (AL, AR, FL, GA, IL, IN, IA, KS, KY, LA, MI, MN, MS, MO, NE, ND, OH, OK, SD, TN, TX, VA, WV, WI)
1-2.99 lbs: $18.00
3+ lbs: $25.00
Zone 4 - East Coast & Northeast (CT, DE, DC, ME, MD, MA, NH, NJ, NY, PA, RI, VT, plus AK, HI, and U.S. territories)
1-2.99 lbs: $20.00
3+ lbs: $28.00
Delivery Estimates
Standard Shipping: 5-7 business days after processing
Delivery times are estimates and not guaranteed
Transit time begins after order processing is complete
Delays may occur during peak seasons or due to carrier issues
Tracking Information
Tracking numbers are provided via email once your order ships
Allow 24 hours for tracking information to update in the carrier's system
Lost or Damaged Shipments
Contact us within 7 days if your order hasn't arrived by the estimated delivery date
We're not responsible for lost or stolen packages after carrier confirmation of delivery
Damaged items must be reported within 48 hours of delivery with photos
Questions? If you have any questions about shipping, please contact us at inquiry@customadera.com before placing your order.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at inquiry@customadera.com. Please note that returns will need to be sent to the following address: 5361 Collier Ave., San Diego, CA 92115
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at inquiry@customadera.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at inquiry@customadera.com.
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